Summary

Our principle guidelines are simple. We will be clear about the data we collect and why. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to assist you in recovering lost items. Whether we are matching submitted lost item reports to found items at Deliverback partner properties, updating you on the status of our search for your reported lost items, or facilitating a quick return of a found item, our aim is for you to recover lost items as effortlessly as possible. This Privacy Policy (the ‘Policy’) explains the personal information we collect from you, either directly or indirectly, and how we use it. As used in this Policy, “Personal Information” has the meaning provided in the EU General Data Protection Regulation of 2018 (the “GDPR”), and includes any information which, either alone or when combined with other information we hold, identifies an individual, such as name, mailing address, email address, IP address, and telephone number. By contrast, “Anonymous Data” means any data that, alone or combined with other information available to us or a third party, does not permit identification of an individual. We collect both Personal Information and Anonymous Data as described below. This Policy also covers the choices you can make about the data we collect, and how you can control these decisions.

Who We Are

For the purpose of the GDPR, and depending on the specific Personal Information of interest, the data controller of your specific Personal Information of interest is either the Deliverback Partner with whom your data was entered and stored, or Deliverback PC, at Leondos 4 & Eleftherias, Athens, 16452, Greece. You may contact our data protection officer at dpo@deliverback.com. Deliverback is committed to protecting the privacy of individuals who visit the Company's web site and individuals who use the Services as defined below ("Customers"). This Privacy Policy describes our privacy practices in relation to the use of the Company's web sites and the related applications and services offered by Deliverback (collectively, the "Services").

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name, country of residence, email and more (“Personal Information”).

The Types of Personal Information We Collect

  • Information you provide to us:
    We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to submit a lost item report or when you contact our Customer Care department for assistance with your lost item search.
  • Information we collect automatically:
    We automatically collect information about you, such as data about your use of Deliverback Service. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.
  • Information obtained from other sources:
    We may receive information about you from other sources, including third parties, such as Deliverback partners and partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from Deliverback partner websites, for instance, when you interact with us on those sites. We protect data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data.
  • Information of children:
    Deliverback does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has improperly accessed or used our Services by using false information, we will delete the child's personal information from our records.

We collect: first name, last name, street address, city, state, postal code, country, phone number, and email address.

Why: We use this information to attempt to locate your lost item, to maintain a lost item search status during the search and recovery process, to communicate with you during the search and recovery process, to verify your identity as part of maintaining the integrity of the system, and to ship matched items to your location. Processing your personal data for these purposes is necessary for the performance of the agreement we have with you.

How We May Share Personal Information:

Deliverback does not and will not sell personal information about our Customers. We only disclose your data as described in this Policy. We may share information with the following types of third parties.

  • Third Party Vendors

  • Deliverback uses two types of third-party vendors to carry out shipping services. These include shipping providers and credit card processors. We only share your personal data as necessary, such as to complete a transaction or to provide a Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Policy. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under instructions of Deliverback and in accordance with this Policy. It is our legitimate interest to share information with these parties for these purposes.

  • Deliverback Partners (i.e. Hotels)

  • We share information with Deliverback Partners as part of the search and recovery process. Deliverback neither controls the location or custody of lost items. These are controlled by the Deliverback Partner, making it necessary for Deliverback to share personal information with them as part of the matching, verification, and shipping processes. Sharing information with Deliverback Partners for this purpose is necessary for the performance of our agreement we have with you.

  • Compelled Disclosure

  • When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.

  • Sale or Merger

  • We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We use a variety of appropriate technical and organizational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We ensure that our data center has adequate security measures.

Storage

Personal data collected by Deliverback may be stored and processed in your region, in Greece (for instance in our data centers), or in any other country where Deliverback or Deliverback partners are located or maintain facilities. Deliverback has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Deliverback will retain your personal information for as long as we deem it necessary to enable you to use the website and your Deliverback Services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information, we process about you, please send an email to dpo@deliverback.com.

Changes to This Privacy Policy

This Privacy Policy is effective as of May 20th 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at dpo@deliverback.com. If you would like us to erase all your data, please reach out to us.

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