Zgubione i znalezione 

Novotel

Looking for the best way to get back your lost item from a Novotel Hotel?

Click the button below in order to recover your lost item from a Novotel Hotel. Deliverback will handle the shipping, the support and the coordination with your hotel.

Get back your lost item

Nie jesteś pewien, jak to działa? 

Dowiedz się więcej o naszym procesie tutaj lub sprawdzić FAQ to learn how to get back your lost property from a Novotel Hotel.

 

  • Krok 1Fill in the shipping form

    Once you submit the form our experienced team will check your details for your lost item in one of the Novotel hotels. In case we need additional details we will contact you

  • Krok 2We coordinate the pickup with the Hotel

    One of our support agents will contact the Novotel Hotel in order to confirm that your hotel found your lost item. We will provide all the required information over email so that you are up to date with all the details such us your tracking number, the date of the pickup and any other additional details

  • Krok 3We ship your lost item from Novotel

    Once all the details are confirmed one of our courier partners (such as DHL/UPD/Fedex) will pick up your lost item from the hotel you stayed belonging in the Novotel chain, and we will notify you will all the information. Your item will be delivered safely to the address that you will provide
Get back your lost item
 

Często zadawane pytania

Check below some of the frequently asked questions to learn more about the process of Deliverback for Novotel
1How do I recover a lost item left in a Novotel Hotel?
The first thing you have to do is submit the form on the top of this page. After that the support team of Deliverback will process your request and will notify you if additional informations are required.
2How do I contact the lost and found department of a Novotel Hotel?
You can contact Deliverback directly for any questions regarding the lost and found in Novotel. Then we will do our best to contact any hotel you stayed from Novotel. The phone number for questions is +30 2108907000. You can send us an email at [email protected] as well.
3How long does it take for lost item to be found at a Novotel Hotel?
Based on our data and experience, 80% of the lost items are found in 1-3 days. For more specific questions around lost and found in Novotel please contact us in the chat or over email at [email protected]
4Jak można sprawdzić, czy zgubiony przedmiot rzeczywiście należy do mnie?
Our support team will contact the hotel you stayed at Novotel and we will verify the ownership of your lost item before we start the shipping process.