Perdidos e achados 

V Festival

Looking for the best way to get back your lost item from V Festival?

Click the button below in order to recover your lost item from V Festival 

Deliverback will handle the shipping, the support and the coordination with the organizer of V Festival.

Item recovery from V Festival

Não tem a certeza de como funciona? 

Saiba mais sobre o nosso processo aqui ou verificar o FAQ to learn how to get back your lost property from V Festival

 

  • Passo 1Claim form - V Festival

    Once you submit our claim form, our experienced team will check your details for your lost item in V Festival. In case we need additional details we will contact you

  • Passo 2We coordinate the pickup with the V Festival organizers

    One of our support agents will contact the V Festival organizers in order to confirm that the event organizer your lost item. We will provide all the required information over email so that you are up to date with all the details such us your tracking number, the date of the pickup and any other additional details

  • Passo 3We ship your lost item from V Festival

    Once all the details are confirmed one of our courier partners (such as DHL/UPD/Fedex) will pick up your lost item from the V Festival, and we will notify you will all the information. Your item will be delivered safely to the address that you will provide once you submit the lost and found request claim form
Get back your lost item from V Festival
 

Perguntas mais frequentes

Check below some of the frequently asked questions to learn more about the lost property recovery process from V Festival
1How do I recover a lost item left at V Festival
The first thing you have to do is submit the form on the top of this page. After that the support team of Deliverback will process your request and will notify you if additional informations are required by the V Festival organizer
2How do I contact the lost and found department of V Festival?
You can contact Deliverback directly for any questions regarding the lost and found in V Festival. Then we will do our best to contact the organizer of V Festival. You can send us an email at [email protected] as well.
3How long does it take for lost item to be found at V Festival?
Based on our data and experience, 80% of the lost items are found in 1-3 days. For more specific questions around lost and found in V Festival please contact us in the chat or over email at [email protected]
4Como é que podem verificar se o objeto perdido me pertence realmente?
Our support team will contact the V Festival organizer and operations team and we will verify the ownership of your lost item before we start the shipping process.