The first thing you need to do, is contact the hotel and ask if they found it. If they have, then visit our website and fill out our online form. We do everything else.

Isto dependerá do seu endereço de entrega e do serviço selecionado. Podemos fazer com que o seu artigo seja enviado durante a noite se viver numa grande cidade, caso contrário, a entrega pode demorar até cinco dias úteis. Isto depende também do hotel, se tiver a encomenda pronta quando o nosso motorista chegar para a recolher.

Deliverback can also help you with shipping luggage and bags. However, we need to make make clear that carriers have specific rules and regulations on what can and can’t be shipped. More info on the list of items NOT allowed to be shipped can be viewed here: https://www.ups.com/gb/en/help-center/shipping-support/prohibited-items.page If these bags contain liquids or other items that are classified as dangerous or forbidden, they would be removed by the carrier personnel before being forwarded. This could be a spray, a perfume, a powerbank etc.

Sim, podemos enviar jóias, desde que o seu valor seja inferior a $5.000USD e que declare o seu valor ao efetuar a encomenda.

Our support desk is available to you on weekdays from 08:00 am – 17:00pm CET (central European time). Our contact details are: 📞 +30 2108907070 ✉️  [email protected]

Yes Deliverback can help you! Start by filling in our claim form

Yes you can claim a lost item using our online claim form .