Step 1Claim processing
Our experienced team will check your claim and will start checking all the required information. In case we need additional details we will contact youStep 2Contact the Lost and found department
One of our support agents will contact the local police airport department that manages the lost and found items in order to start the research of your lost item. We will provide all the required information to check if your item is availableStep 3Contact over email
In case additional information and authorisation is required, we will ask you to send emails to the local police department of the airport