遺失物・拾得物 

Novotel

Looking for the best way to get back your lost item from a Novotel Hotel?

Click the button below in order to recover your lost item from a Novotel Hotel. Deliverback will handle the shipping, the support and the coordination with your hotel.

紛失した品物を取り戻す

仕組みがよくわからない？ 

当社のプロセスについて詳しくはこちら こちら または、以下の よくある質問 to learn how to get back your lost property from a Novotel Hotel.

 

  • ステップ1配送フォームに記入してください

    Once you submit the form our experienced team will check your details for your lost item in one of the Novotel hotels. In case we need additional details we will contact you

  • ステップ2ホテルと引き取りの手配を調整します

    One of our support agents will contact the Novotel Hotel in order to confirm that your hotel found your lost item. We will provide all the required information over email so that you are up to date with all the details such us your tracking number, the date of the pickup and any other additional details

  • ステップ3We ship your lost item from Novotel

    Once all the details are confirmed one of our courier partners (such as DHL/UPD/Fedex) will pick up your lost item from the hotel you stayed belonging in the Novotel chain, and we will notify you will all the information. Your item will be delivered safely to the address that you will provide
紛失した品物を取り戻す
 

よくある質問

Check below some of the frequently asked questions to learn more about the process of Deliverback for Novotel
1How do I recover a lost item left in a Novotel Hotel?
まず最初に、このページの上部にあるフォームを送信してください。その後、Deliverbackのサポートチームがご依頼を処理し、追加情報が必要な場合はご連絡いたします。.
2How do I contact the lost and found department of a Novotel Hotel?
You can contact Deliverback directly for any questions regarding the lost and found in Novotel. Then we will do our best to contact any hotel you stayed from Novotel. The phone number for questions is +30 2108907000. You can send us an email at [email protected] as well.
3How long does it take for lost item to be found at a Novotel Hotel?
Based on our data and experience, 80% of the lost items are found in 1-3 days. For more specific questions around lost and found in Novotel please contact us in the chat or over email at [email protected]
4紛失物が本当に私のものだと、どのように確認できるのでしょうか？
Our support team will contact the hotel you stayed at Novotel and we will verify the ownership of your lost item before we start the shipping process.