Forgot something?

In just a few simple clicks, we will help you get back your lost item! 

I left something at:

Hotel

Airport

レンタカー

Ship

Airbnb

Hospital

travel agent

Travel Agency

event icon

Event

Museum icon

Museum

intercity bus icon

Intercity Bus

Some of our partners

 

We have partnered with hotels, Airports and Car rentals all over the world to cover every traveller! We always add new partners, so contact us if you have suggestions!

If you run a business and want to streamline your lost and found management and shipping process, you can register on Deliverback by filling out the form こちら

novotel
ikos-resorts
Athens-capital-hotel
grecotel
athenaeum-intercontinental
ktel logo
aia
grande bretagne
hilton prague logo
costa navarino logo

We Deliver Back Your Lost Items in 3 simple steps!

Check our simple lost and found management process to help your guests
get back their lost items super fast

Register your hotel for free
 

We are proud of what we do
and it shows!

130

we have sent items back to 90+ countries

3004

we have partnered with over 3.000 hotels

25296

we have fulfilled 25k orders and then some!

Why hotels use Deliverback

Some of the reasons why Hotels ❤️ 返品

  • Save time

  • Be GDPR Compliant

  • Improve Hotel Ratings

  • 0€ cost and immediate implementation

  • 24/7 support to your guests

  • A great experience for your guests

  • Offer item's insurance and order tracking

  • Social media coverage

    Why Travelers use 返品

    Some of the reasons why Travelers worldide trust and ❤️ Deliverback for their lost items

    Rated 4.8★ on Trustpilot by 1800+ travelers recovering lost belongings.

    • デヤン
      残念ながら、もっと高い評価をすべきところですが、5つ星しか付けられません！！紛失した手荷物は、何の問題もなく受け取ることができました。Deliverbackのチームは素晴らしく、いつでも対応してくれ、返信も迅速で、いつも親切でした！ご支援いただき、本当にありがとうございました！🙂
      デヤン
      ホテルの宿泊客
    • マリウシュ・R.

      すべて順調で快適です。地球の反対側にあるホテルに何かを忘れてしまった時にも、とても便利なシステムですね ;)

      マリウシュ・R.
      ホテルの宿泊客
    • エヴァ・M.
      ホテルのフロントが「デリバーバック」を勧めてくれ、手続き全体がとても迅速かつスムーズに進みました。荷物はオーストラリアまで素早く、しかも無傷で届きました。このサービスを強くお勧めします。
      エヴァ・M.
      ホテルの宿泊客

    We are here for you!

    No matter what you left behind, we are here to help you out! Our services cover hotels, ferries, car rentals, airbnbs and airports! For any lost property, we help you find your lost item 

    With just a few clicks, you can submit a claim for your lost item, and our team will handle the rest!

    Are you still having trouble? Contact our amazing support team to help you with your lost and found items!

    お問い合わせ

    Not sure yet?
    Here are some
    important FAQs!

    We know using a new service comes with a lot of questions, but don't worry! We have all the answers for you! If you don't see an answer to your query, just go to the FAQ page by clicking the button below.

    See more FAQ

    1I forgot something at a Hotel, how do I get it back?
    The first thing you need to do, is contact the hotel and ask if they found it. If they have, then visit our website and fill out our online form. We do everything else.
    2How long does it take to receive my item?
    This will depend on your delivery address and the service you selected. We can have your item shipped overnight if you live in a big city, otherwise it can take up to five business days for the delivery. This depends also on the hotel if they have the package ready when our driver arrives for the pickup.
    3Luggage & bags
    Deliverback can also help you with shipping luggage and bags. However, we need to make make clear that carriers have specific rules and regulations on what can and can’t be shipped. More info on the list of items NOT allowed to be shipped can be viewed here: https://www.ups.com/gb/en/help-center/shipping-support/prohibited-items.page If these bags contain liquids or other items that are classified as dangerous or forbidden, they would be removed by the carrier personnel before being forwarded. This could be a spray, a perfume, a powerbank etc.
    4Can I send jewellery?
    Yes, we can ship jewellery, provided their value is up to $5,000USD and you declare its value when placing the order.
    5How can I contact Deliverback if I need further assistance?
    Our support desk is available to you on weekdays from 08:00 am – 17:00pm CET (central European time). Our contact details are: 📞 +30 2108907070 ✉️  [email protected]
    6Can Deliverback help with airport lost property?
    Yes Deliverback can help you! Start by filling in our claim form
    7Can I claim a lost item?
    Yes you can claim a lost item using our online claim form .

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