失物招领 

Swissotel

Looking for the best way to get back your lost item from a Swissotel Hotel?

Click the button below in order to recover your lost item from a Swissotel Hotel. Deliverback will handle the shipping, the support and the coordination with your hotel.

找回您的失物

不知道它是如何工作的？ 

进一步了解我们的流程 这里 或检查 常见问题 to learn how to get back your lost property from a Swissotel Hotel.

 

  • 步骤 1填写发货单

    Once you submit the form our experienced team will check your details for your lost item in one of the Swissotel hotels. In case we need additional details we will contact you

  • 步骤 2我们会与酒店协调接送事宜

    One of our support agents will contact the Swissotel Hotel in order to confirm that your hotel found your lost item. We will provide all the required information over email so that you are up to date with all the details such us your tracking number, the date of the pickup and any other additional details

  • 步骤 3We ship your lost item from Swissotel

    Once all the details are confirmed one of our courier partners (such as DHL/UPD/Fedex) will pick up your lost item from the hotel you stayed belonging in the Swissotel chain, and we will notify you will all the information. Your item will be delivered safely to the address that you will provide
找回您的失物
 

常见问题

Check below some of the frequently asked questions to learn more about the process of Deliverback for Swissotel
1How do I recover a lost item left in a Swissotel Hotel?
您首先需要填写并提交本页面顶部的表单。之后，Deliverback 的客服团队将处理您的请求，如果需要补充信息，会通知您。.
2How do I contact the lost and found department of a Swissotel Hotel?
You can contact Deliverback directly for any questions regarding the lost and found in Swissotel. Then we will do our best to contact any hotel you stayed from Swissotel. The phone number for questions is +30 2108907000. You can send us an email at [email protected] as well.
3How long does it take for lost item to be found at a Swissotel Hotel?
Based on our data and experience, 80% of the lost items are found in 1-3 days. For more specific questions around lost and found in Swissotel please contact us in the chat or over email at [email protected]
4您如何确认失物确实属于我？
Our support team will contact the hotel you stayed at Swissotel and we will verify the ownership of your lost item before we start the shipping process.