遺失物・拾得物 

Shangri-La Hotels and Resorts

Looking for the best way to get back your lost item from a Shangri-La Hotels and Resorts Hotel?

Click the button below in order to recover your lost item from a Shangri-La Hotels and Resorts Hotel. Deliverback will handle the shipping, the support and the coordination with your hotel.

紛失した品物を取り戻す

仕組みがよくわからない？ 

当社のプロセスについて詳しくはこちら こちら または、以下の よくある質問 to learn how to get back your lost property from a Shangri-La Hotels and Resorts Hotel.

 

  • ステップ1配送フォームに記入してください

    Once you submit the form our experienced team will check your details for your lost item in one of the Shangri-La Hotels and Resorts hotels. In case we need additional details we will contact you

  • ステップ2ホテルと引き取りの手配を調整します

    One of our support agents will contact the Shangri-La Hotels and Resorts Hotel in order to confirm that your hotel found your lost item. We will provide all the required information over email so that you are up to date with all the details such us your tracking number, the date of the pickup and any other additional details

  • ステップ3We ship your lost item from Shangri-La Hotels and Resorts

    Once all the details are confirmed one of our courier partners (such as DHL/UPD/Fedex) will pick up your lost item from the hotel you stayed belonging in the Shangri-La Hotels and Resorts chain, and we will notify you will all the information. Your item will be delivered safely to the address that you will provide
紛失した品物を取り戻す
 

よくある質問

Check below some of the frequently asked questions to learn more about the process of Deliverback for Shangri-La Hotels and Resorts
1How do I recover a lost item left in a Shangri-La Hotels and Resorts Hotel?
まず最初に、このページの上部にあるフォームを送信してください。その後、Deliverbackのサポートチームがご依頼を処理し、追加情報が必要な場合はご連絡いたします。.
2How do I contact the lost and found department of a Shangri-La Hotels and Resorts Hotel?
You can contact Deliverback directly for any questions regarding the lost and found in Shangri-La Hotels and Resorts. Then we will do our best to contact any hotel you stayed from Shangri-La Hotels and Resorts. The phone number for questions is +30 2108907000. You can send us an email at [email protected] as well.
3How long does it take for lost item to be found at a Shangri-La Hotels and Resorts Hotel?
Based on our data and experience, 80% of the lost items are found in 1-3 days. For more specific questions around lost and found in Shangri-La Hotels and Resorts please contact us in the chat or over email at [email protected]
4紛失物が本当に私のものだと、どのように確認できるのでしょうか？
Our support team will contact the hotel you stayed at Shangri-La Hotels and Resorts and we will verify the ownership of your lost item before we start the shipping process.