失物招领 

Berlin Airport

Berlin Brandenburg Airport (BER) Lost & Found

Lost an item at Berlin Brandenburg Airport (BER)? Click the button below to submit your claim and Deliverback handles the rest.

We contact Berlin Airport's lost and found team to search for and recover your lost property. Whether you left it at security, at the gate, or on board, we can help you find it.

提交索赔申请

不知道它是如何工作的？ 

进一步了解我们的流程 这里 或检查 常见问题 to learn how to get back your lost property from Berlin Airport.

80% of lost items recovered within 1-3 days

4,240+ successful Berlin Brandenburg Airport claims

Rated 4.8★ by travelers

 

About lost property at Berlin Brandenburg Airport (BER)

Berlin Brandenburg Airport (BER), officially Berlin Brandenburg Willy Brandt, opened in 2020 and replaced the city’s former Tegel and Schönefeld airports. Located in Schönefeld, it serves all Berlin flights through Terminals 1 and 2. Items left in a terminal, at security, or on board are logged with the airport’s lost property team, and tracing them yourself is often slow once you have left. 回传 contacts the right BER lost and found team on your behalf and searches for your item.

  • Opened 2020
  • Terminals 1 & 2
  • Replaced Tegel & Schönefeld
  • Located in Schönefeld, Brandenburg

  • 步骤 1Submit your Berlin Airport (BER) lost item claim

    Our experienced team will check your claim for your lost item in Berlin airport and will start checking all the required information. In case we need additional details we will contact you

  • 步骤 2We contact the Berlin Airport lost and found department

    One of our support agents will contact the local lost and found department at the Berlin airport in order to start the research of your lost item. We will provide all the required information to check if your item is available

  • 步骤 3We search for and recover your lost item

    In case additional information and authorisation is required, we will ask you to send emails to the local police department of the Berlin airport
提交索赔申请
 

常见问题

Check below some of the frequently asked questions to learn more about the process of Deliverback for Berlin Brandenburg Airport
1How do I recover a lost item left at the Berlin Airport?
您首先需要填写并提交本页面顶部的索赔表单。之后，Deliverback 的客服团队将处理您的索赔申请，如果需要您提供更多信息，我们会通知您。.
2How do I contact the lost and found department of Berlin Airport
You can contact Deliverback for any questions regarding the lost and found. You can send us an email at [email protected] as well.
3How long does it take for lost baggage to be found at Berlin Airport?
近80%的遗失行李会在1-3天内被找回。如对行李遗失及认领有任何疑问
4您如何确认失物确实属于我？
Our support team and the police department of the Berlin international airport will verify the ownership of your lost item
5How do I find lost and found at Berlin Brandenburg Airport (BER)?
If you left an item at Berlin Brandenburg Airport (BER), you do not need to visit the airport yourself. Submit your claim here and Deliverback will contact the BER lost and found team on your behalf and search for your item. Around 80% of items are found within 1-3 days.