The first thing you need to do, is contact the hotel and ask if they found it. If they have, then visit our website and fill out our online form. We do everything else.

This will depend on your delivery address and the service you selected. We can have your item shipped overnight if you live in a big city, otherwise it can take up to five business days for the delivery. This depends also on the hotel if they have the package ready when our driver arrives for the pickup.

Deliverback can also help you with shipping luggage and bags. However, we need to make make clear that carriers have specific rules and regulations on what can and can’t be shipped. More info on the list of items NOT allowed to be shipped can be viewed here: https://www.ups.com/gb/en/help-center/shipping-support/prohibited-items.page If these bags contain liquids or other items that are classified as dangerous or forbidden, they would be removed by the carrier personnel before being forwarded. This could be a spray, a perfume, a powerbank etc.

Yes, we can ship jewellery, provided their value is up to $5,000USD and you declare its value when placing the order.

Our support desk is available to you on weekdays from 08:00 am – 17:00pm CET (central European time). Our contact details are: 📞 +30 2108907070 ✉️  [email protected]

Yes Deliverback can help you! Start by filling in our claim form

Yes you can claim a lost item using our online claim form .