Lost and found 

Berlin Airport

Berlin Brandenburg Airport (BER) Lost & Found

Lost an item at Berlin Brandenburg Airport (BER)? Click the button below to submit your claim and Deliverback handles the rest.

We contact Berlin Airport's lost and found team to search for and recover your lost property. Whether you left it at security, at the gate, or on board, we can help you find it.

Submit your claim

Nevíte, jak to funguje? 

Zjistěte více o našem postupu zde nebo se podívejte na ČASTO KLADENÉ DOTAZY to learn how to get back your lost property from Berlin Airport.

80% of lost items recovered within 1-3 days

4,240+ successful Berlin Brandenburg Airport claims

Rated 4.8★ by travelers

 

About lost property at Berlin Brandenburg Airport (BER)

Berlin Brandenburg Airport (BER), officially Berlin Brandenburg Willy Brandt, opened in 2020 and replaced the city’s former Tegel and Schönefeld airports. Located in Schönefeld, it serves all Berlin flights through Terminals 1 and 2. Items left in a terminal, at security, or on board are logged with the airport’s lost property team, and tracing them yourself is often slow once you have left. Deliverback contacts the right BER lost and found team on your behalf and searches for your item.

  • Opened 2020
  • Terminals 1 & 2
  • Replaced Tegel & Schönefeld
  • Located in Schönefeld, Brandenburg

  • Krok 1Submit your Berlin Airport (BER) lost item claim

    Our experienced team will check your claim for your lost item in Berlin airport and will start checking all the required information. In case we need additional details we will contact you

  • Krok 2We contact the Berlin Airport lost and found department

    One of our support agents will contact the local lost and found department at the Berlin airport in order to start the research of your lost item. We will provide all the required information to check if your item is available

  • Krok 3We search for and recover your lost item

    In case additional information and authorisation is required, we will ask you to send emails to the local police department of the Berlin airport
Submit your claim
 

Často kladené otázky

Check below some of the frequently asked questions to learn more about the process of Deliverback for Berlin Brandenburg Airport
1How do I recover a lost item left at the Berlin Airport?
The first thing you have to do is submit the claim form on the top of this page. After that the support team of Deliverback will process your claim and will notify you if additional informations are required.
2How do I contact the lost and found department of Berlin Airport
You can contact Deliverback for any questions regarding the lost and found. You can send us an email at [email protected] as well.
3How long does it take for lost baggage to be found at Berlin Airport?
Almost 80% of the lost luggage is found in 1-3 days. For questions around lost and found luggage
4How can you verify that the lost item actually belongs to me?
Our support team and the police department of the Berlin international airport will verify the ownership of your lost item
5How do I find lost and found at Berlin Brandenburg Airport (BER)?
If you left an item at Berlin Brandenburg Airport (BER), you do not need to visit the airport yourself. Submit your claim here and Deliverback will contact the BER lost and found team on your behalf and search for your item. Around 80% of items are found within 1-3 days.